Wednesday, September 16, 2009

Introduction to Workplace Excellence

Hello readers. My name is Frank and I'm a manager.

I have been a manager and leader in retail and banking for over 10 years now and have recently begun blogging on one of our sister sites www.managersanonymous.com. I hope to bring some of my views to this site and share my insight with you in this forum. Keep in mind that I am not a professional writer and am sure that the things I type could probably be written in a much more eloquent way(and probably spelled better too), so hopefully that won't get in the way of us getting to know you better and helping you through some of the hardships that come with leading people.

So lets get this party started.

The way I see it managers would have a much easier life if there was a handbook that laid out everything we had to do everyday to be successful. Well guess what that book has not been written yet, and I'm not smart enough to be the guy to do it. But there are some things you can do make your(and your employees) lives much better at work. I call it my 12 step program for success:

1) Know what your vision is
2) Hire the right people
3) Train the right way
4) Listen to your customers
5) Listen to your employees
6) Control what you can control
7) Show appreciation
8) Be direct
9) Lead by example
10) Admit when you are wrong
11) Maximise your power associates
12) Don't do all the work

I am in the process of going through all of these steps in detail at the managers anonymous website, so check out the steps there and if you would like to see some of that here please let me know.

Please don't hesitate to ask questions and make suggestions for topics, just send them to frank@managersanonymous.com